1. Introduction

AgentChain ("we," "our," or "us") operates an insurance agent networking and professional platform. We are committed to protecting your privacy and complying with applicable privacy laws, including the Fair Credit Reporting Act (FCRA) as a reseller of the National Insurance Producer Registry (NIPR) database.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, National Producer Number (NPN), profile image
• Professional Information: Insurance licenses, appointments, certifications, business addresses
• Social Media Links: Facebook, Instagram, LinkedIn, X (Twitter) profiles (optional)
• Communication Data: Messages sent through our platform, conversation history
• Calendar Information: When you connect Google Calendar for booking functionality
• Client Reviews: Reviews and feedback you submit about other agents
• AI Assistant Content: Content generated or requested through our AI tools
• Payment Information: Billing details for subscription services (processed securely by third parties)

2.2 NIPR Database Information

As an authorized reseller of NIPR data, we collect and display publicly available professional licensing information including:

• Insurance licenses by state
• License numbers, issue dates, and expiration dates
• Lines of authority
• Company appointments
• Regulatory actions (if any)
• Business contact information
• Continuing education status

2.3 Automatically Collected Information

• Usage Analytics: Page views, feature usage, session duration, user interactions
• Device Information: IP address, browser type, device model, operating system
• Performance Metrics: API response times, error rates, app performance data
• Location Data: General geographic location (with consent)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use collected information to:

• Provide core networking and professional services
• Connect agents based on licenses, location, and business needs
• Verify licensing status and professional credentials
• Enable secure messaging between platform users
• Generate content through AI Assistant services
• Schedule meetings and manage availability
• Display public professional profiles
• Analyze usage patterns to enhance user experience
• Provide customer support and resolve technical issues
• Detect and prevent fraud, abuse, and security threats

4. Fair Credit Reporting Act (FCRA) Compliance

4.1 NIPR Data Usage

As an authorized reseller of NIPR database information, we comply with FCRA requirements:

• We display only publicly available professional licensing information
• Information is used solely for professional networking and verification purposes
• We maintain reasonable procedures to ensure maximum possible accuracy
• We update information regularly from official NIPR sources

4.2 Your FCRA Rights

• Accuracy: You may dispute inaccurate information through our dispute process
• Updates: We will investigate and correct verified inaccuracies promptly
• Source: All licensing information originates from official NIPR database records
• Access: You can view your public professional profile at any time

5. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to report concerns, please contact us: